Our process
A clear methodology with no surprises. Each phase has concrete deliverables.
Tell us about your caseAnalysis & design
We understand your process and design the solution
We analyse your current process, identify automation opportunities and design the agent's architecture.
What I do in this phase
- Kick-off meeting to understand the current process
- Analysis of use cases and conversation flows
- Technical architecture design (RAG, tools, integrations)
- Definition of success metrics and KPIs
What you get
Working prototype
We build a working version to validate
We build a working prototype of the agent with the core features to validate the approach.
What I do in this phase
- Agent development with LangGraph
- RAG implementation if needed
- Integration with existing APIs and systems
- Internal testing and adjustments
What you get
Production
We deploy and connect to your channels
We deploy the agent to production and connect it to your communication channels (WhatsApp, web, etc.).
What I do in this phase
- Deployment to production infrastructure
- Integration with channels (WhatsApp Business, web widget)
- Logging and monitoring setup
- Load and security testing
What you get
Continuous evolution
We improve based on real data
We monitor performance, analyse conversations and optimise the agent continuously.
What I do in this phase
- Weekly analysis of metrics and conversations
- Identification of uncovered cases
- Incremental improvements to the agent
- Capability expansion based on feedback
What you get
Working principles
How I work in each phase: non-negotiable values
Direct communication
Direct access to me, no middlemen. Replies in under 24h, always.
Fast iterations
A demo every week. Immediate feedback. Adjustments on the spot, not later.
Your code
The code is yours. No lock-in. Take it or modify it whenever you want.
Real metrics
Decisions based on data, not intuition. A dashboard with performance metrics.
What I do NOT do (and why)
Full transparency. These are the things I explicitly don't offer:
Projects without metrics
Projects without defined success metrics - If we can't measure the impact, there's no point doing it.
Closed legacy systems
Integrations with closed legacy systems - If your system has no API, you first need to sort that out.
Canned chatbots
Chatbots with canned answers - I don't build decision trees. I build agents that reason.
Does this process fit your case?
Let's talk for 30 minutes. I will tell you honestly whether your use case fits this process, and if it does not, I will give you alternatives.
Tell us about your case30 minutes of analysis. No commitment. I will tell you whether it applies or not.