Automate your customer service with AI that reasons
Cut repetitive tickets by 70% with an AI agent that checks your documentation, resolves complex queries and escalates to a human only when necessary. No menus, no if/else rules.
Your support team is stuck in repetitive tickets
60-80% of support tickets are questions already answered in your documentation. But your agents answer them manually, over and over. Chatbots built on Dialogflow or Zendesk Answer Bot don't help: they answer the easy ones and fail at everything else. The result: burnt-out agents, rising response times and customers leaving for your competitors.
An AI agent that resolves, not redirects
Our customer service agent uses LangGraph to orchestrate a real reasoning flow: it analyses the query, searches your knowledge base with RAG, runs actions (checking order status, changing a booking) and escalates to a human only when it detects it can't resolve the issue. All with full traceability: you know exactly why it made each decision.
Support agent capabilities
First-reply resolution
It checks your documentation in real time with RAG and replies with accurate, up-to-date information that cites its source.
Automated actions
It doesn't just reply: it checks order statuses, changes bookings, processes returns and updates records in your system.
Contextual escalation
When it can't resolve an issue, it transfers to the right human agent with the full history, previous attempts and relevant context.
24/7 multichannel support
It works on WhatsApp, web chat, email and any channel with an API. Same logic, same knowledge base, consistent replies.
Quality metrics
Automatic resolution rate, CSAT per conversation, average resolution time and analysis of the most frequent topics.
Continuous learning
An evaluation pipeline that flags low-quality replies. Update your documentation → the agent improves automatically.
Implementation in 4 weeks
Ticket audit
We analyse your last 500 tickets to identify categories, frequency, complexity and automation opportunities. We map what can be resolved with RAG and what needs system actions.
RAG knowledge base
We process your documentation (FAQs, manuals, policies) in the RAG pipeline: semantic chunking, optimised embeddings and a vector database. The agent queries this base in real time.
Agent with actions
We design the agent's state graph: intent analysis, RAG lookup, action execution (your system's APIs) and escalation logic with configurable thresholds.
Validation with real tickets
The agent processes real tickets in shadow mode (it suggests replies without sending them). Your team validates the quality before automatic replies are switched on.
Traditional support vs AI agent
Frequently asked questions
It depends on the type of business, but in our pilots we achieve 60% to 80% automatic resolution of level 1 support tickets. Information queries (prices, opening hours, order statuses, policies) benefit the most.
Yes. We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub and any system with a REST API. The agent can create tickets, update statuses, assign priorities and notify the team.
The system has three layers of protection: 1) RAG only uses your verified documentation (it doesn't make things up), 2) Configurable confidence thresholds (if it isn't sure, it escalates), 3) An evaluation pipeline that flags low-quality replies for human review.
You update your documentation (wiki, FAQs, manuals) and the RAG pipeline reprocesses it automatically. There's nothing to retrain and no flows to redefine. The agent always uses the latest version.
The pilot is free: a working agent with your real data in 4 weeks. After that, hosting and maintenance from €200/month. No licence fee, no lock-in contract, no cost per conversation.
The agent can reply in the user's language if your documentation is available in that language. For companies whose documentation is only in Spanish, the agent replies in Spanish regardless of the customer's language.
Ready to automate your support?
Free pilot in 4 weeks. Your AI agent resolving real tickets with your documentation.
Request a free pilot →